Patient Centricity as the Future of Digital Health Management

Patient Centricity as the Future of Digital Health Management
Patient Centricity as the Future of Digital Health Management

Digital health is an all-encompassing term that refers to the care provided through eHealth and mHealth through advances in computing sciences.

Challenges or Gaps in Traditional Care

Major technological challenges faced by the healthcare industry have got to do with data processing, cybersecurity, and providing a user-friendly experience. However, advancements in each of these fields have proven to be profitable, and will continue to do so. Our focus here is more to do with the user experience aspect of digital health management.

There are quite a number of digital health care providers, rather, platforms that avail services outside the traditional settings. Consider a regular appointment with the doctor; the patient is examined, tests are probably taken, the prognosis is given, medicines are prescribed, and the doctor sends them on their way after scheduling their next visit. What happens from then to the time of the next visit? Do patients remember to follow their diet plans? Or do they just revert back to their unhealthy lifestyle? The motive behind having health care is to have a better quality of life, and this means strictly following doctors’ instructions!

Where US Healthcare is headed

The most common complaint from American patients is that they have scheduling difficulties. Being in the digital era, and not utilizing resources to make life easier can be frustrating. Say that an appointment is scheduled, but the patient ends up spending less time than they expected. Not only are they dissatisfied, but so are doctors for not getting adequate time with their patients. Then comes the hassle of insurance and billing. Enough said! And this is just the patients’ side of things, there’s still a host of things that need to be managed on the providers’ front.

This is the decade where digital and technological advancements will make providing healthcare efficient, and digital health management is what care organizations need to be looking into. Thankfully, there are now provisions that don’t require patients to walk into a clinic, as this sometimes ends up in no-shows. The reason could be a lack of resources, or an inconvenience to commuting, or even that the patient just doesn’t feel like it. It’s no surprise that even a no-show rate of 20% can cause significant revenue loss for healthcare systems.

Need for a Smart Comprehensive Platform

Since the essence of the matter at hand is primarily on the patient experience, here’s what they want. A one stop shop where everything is kept track of – vitals are monitored, real time stats are provided, diet plans are charted out. 97% of American adults now have smartphones, maybe even the wearables that go along with it. Many companies provide such services, few excel at it.

To go the extra mile, a smart, comprehensive platform is exactly what they need. Excellent customer service comes from customization, and digital health management should be personalized!

What can be achieved with a Digital Integrated Platform

Let’s say these amazing, user friendly features are all assembled and ready to go. There needs to be an objective behind each of these features, because, let’s face it, it needs to truly give results to last longer in a challenging market. More than 60% of the patient population require personalized care plans, and a significant portion wants to be able to consult with their provider digitally before going in-person. Pain points such as this need to be addressed.

With a digital integrated platform, providers can now enable that and more. Patients wouldn’t have to worry about not being able to contact their doctor, because with such a platform, there would be more access for all. They wouldn’t have to deal with managing their bills, because the platform would store such information, and all they have to do is view them when required. This platform would also be a digital blessing to providers, for they can manage their organization too. There would be data readily available for patient history, they wouldn’t have to wait until the physical records were brought to them.

On the administrative front, there would be a reduction in the time spent scheduling patients, searching for availability, and even they would be able to take breaks in between. Nurses spend 70% of their time in direct patient care, and with 12-hour shifts, it can be hard.

By transitioning into the digital health space, care organizations can expect better outcomes, higher satisfaction, and find that care management goals can be better regulated. From a monetary perspective, better care equals better profitability. It’s as simple as that, a win-win situation for all parties involved.

HealthViewX Digital Health Management

All said and done, this is where the HealthViewX DHM platform comes in. What makes us a candidate worth collaborating with is we’re constantly engaged in providing the best digital experience. Enhancing your practice is just the beginning, so get started and schedule a demo!